Shipping & FAQ
Shipping & FAQ
Every piece in the roysbox collection is handcrafted — made one at a time, with care. Here's everything you need to know before your order ships.
⏱ Processing & Make Time
Every listed piece is already complete and ready to go. Allow 24 hours processing.
🚚 Shipping Rates & Delivery Estimates
Canada
- Free shipping available on all orders
- Estimated delivery: 3–7 business days after processing
United States
- Free shipping available on all orders
- Estimated delivery: 5–10 business days after processing
- Tariff, if any, will be applied at checkout
International (All Other Countries)
- Shipping rates are calculated at checkout based on weight and destination
- Flat rates range from CAD $25 to CAD $150
- Estimated delivery: 10–21 business days after processing, depending on your country and local customs
- Import duties, taxes, or customs fees will be applied at checkout
Prices are shown in your local currency at checkout.
📦 Packaging & Handling
Wood art is fragile and irreplaceable. Every roysbox piece is wrapped and packed with that in mind:
- Each piece is individually wrapped in protective material
- Packed in a sturdy box with cushioning to prevent movement in transit
- Fragile labels are applied to all shipments
If your order arrives damaged, please photograph the packaging and the piece immediately and contact us within 48 hours of delivery.
🔄 Returns & Exchanges
Because each piece is handmade and one-of-a-kind, we are unable to accept returns for change of mind. However, we want you to be happy with your purchase.
- Damaged in transit: Contact us within 48 hours with photos — we'll make it right
- Wrong item received: Contact us and we'll resolve it promptly
- Custom or commissioned pieces: All sales are final
📬 Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. International shipments may experience delays at customs — this is outside our control, but we're happy to help if you have concerns.
❓ Still Have Questions?
We're happy to help. Reach out before you buy if you have questions about a specific piece, shipping to your country, or anything else — we'd love to hear from you.